FAQ

Floor Installation - FAQ

Yes, we provide free, no-obligation estimates. Contact us to schedule an appointment at 908-399-4408, and we’ll evaluate your space and provide a detailed quote.

We specialize in installing a variety of flooring types, including:

  • Hardwood (solid and engineered)
  • Laminate
  • Vinyl plank (LVP/LVT)
  • Tile
  • Carpet
  • Bamboo
  • Cork

If you have a specific flooring material in mind, feel free to contact us at 908-399-4408

The choice depends on factors such as:

  • Room function (e.g., kitchen, bathroom, living room)
  • Durability needs
  • Aesthetic preferences
  • Budget

Our flooring experts can guide you through the decision-making process during a consultation.

Installation time varies depending on the type of flooring, room size, and any preparation work required. Here’s a general estimate:

  • Hardwood: 2-7 days (including sanding and finishing)
  • Laminate: 1-2 days
  • Vinyl: 1-3 days
  • Tile: 3-7 days (grouting and curing included)

We’ll provide an accurate timeline during your consultation.

Yes, the room must be cleared of furniture and personal items before installation. We can assist with furniture moving for an additional fee if needed.

The customer is responsible for moving all the furniture and appliances out of the work area unless customer requests us to handle it for an agreed price. However, Wc Floors will not be responsible for any damages due to such movements. Moving Furniture includes moving larger furniture only, so please complete the following tasks before our team arrives:

Remove all items from china cabinets. Remove wall plaques and pictures from all areas including rooms adjacent to areas being installed.

Remove bedding and pillows. Remove items from the top of dressers and tables. Remove drawers from dressers. Remove items from closet floors and all low hanging garments.

Pianos & Pool Tables: If you have contracted us to move your piano or pool table, please be advised that we are not responsible for tuning the piano or leveling the pool table. We do not move slate pool tables or grand pianos. Electronics: Our team do not move electronics of any kind. Customer is responsible for disassembly, moving, assembling and connecting equipment after units. Remove low handing draperies.

Yes, we can remove and dispose of your old flooring as part of the installation process. Let us know in advance so we can include this service in your estimate.

Preparation typically includes:

  • Removing old flooring
  • Ensuring a clean and level subfloor
  • Addressing moisture issues (if applicable)

Our team will inspect and prepare your space as needed.

In some cases, yes. For example, vinyl or laminate flooring can often be installed over existing tile, hardwood, or vinyl. However, the subfloor must be stable and level. We’ll evaluate your current flooring during our consultation.

Yes, we provide a workmanship warranty on all installations. Additionally, most flooring materials come with manufacturer warranties. Details will be discussed during your project planning.

Here are some general tips:

  • Use appropriate cleaning products (avoid harsh chemicals on hardwood and laminate).
  • Place mats at entrances to reduce dirt and moisture.
  • Use furniture pads to prevent scratches.

We’ll provide specific care instructions based on your flooring type

Yes, we handle both residential and commercial flooring projects. Contact us for a customized consultation.

Yes, we provide free, no-obligation estimates. Contact us to schedule an appointment at 908-399-4408, and we’ll evaluate your space and provide a detailed quote.

The cost varies depending on the type of flooring, the size of the area, and the complexity of the installation. For a detailed quote, we recommend scheduling a consultation so we can assess your needs and provide an accurate estimate.

Yes, we can help match your new flooring to your existing floors by considering material, color, grain pattern, and finish. While exact matches can be challenging, we aim for the closest possible match.

  • Solid Hardwood: Made from a single piece of wood, durable, and can be refinished multiple times.
  • Engineered Hardwood: Has a real wood veneer on top and a composite base, making it more stable in areas with moisture or temperature fluctuations.

Before installation, we conduct a moisture test on the subfloor to ensure it’s suitable for the chosen flooring. For moisture-prone areas, we recommend moisture-resistant options like vinyl, tile, or engineered hardwood.

Yes, heated flooring systems (radiant heat) can be installed under certain types of flooring, such as tile and engineered hardwood. We’ll discuss this option with you during the consultation.

If we discover problems with the subfloor, such as unevenness, rot, or moisture, we’ll address them before installation. This might involve leveling, repairing, or replacing the subfloor.

For most projects, you can stay in your home. However, for extensive work, like sanding and finishing hardwood, you might want to plan for temporary relocation due to noise, dust, or fumes.

Yes, we offer eco-friendly flooring options such as bamboo, cork, and reclaimed hardwood. Let us know if sustainability is a priority for you, and we’ll guide you toward the best choices.

Our team takes great care during installation, but if any damage occurs, we’ll address and resolve the issue promptly, ensuring your satisfaction.

Yes, we offer suitable flooring options for basements, such as vinyl, tile, and engineered hardwood, which are more resistant to moisture and humidity.

It’s best to schedule at least 2-4 weeks in advance to ensure availability and allow time for material ordering and preparation.

We offer financing options to make your flooring project more affordable. Contact us to discuss available plans and find one that works for your budget.

Yes, we can create custom designs and patterns, such as herringbone or parquet layouts, to add a unique touch to your floors.

We recommend keeping pets away from the installation area for their safety and to ensure a smooth workflow. Consider confining them to a separate room or area during the project.

Some flooring materials, like hardwood, may change color slightly due to sunlight exposure. Using UV-blocking window treatments can help minimize this effect.

Yes, we offer services such as floor cleaning, maintenance, and repairs to keep your floors looking their best.

Yes, we install flooring on stairs and offer options like hardwood, laminate, and Vinyl to match or complement your existing flooring.

If there’s a problem with your flooring within the warranty period, contact us immediately. We’ll help assess the issue and determine the next steps for repair or replacement.

Floor Refinishing - FAQ

Yes, we provide free, no-obligation estimates. Contact us to schedule an appointment at 908-399-4408, and we’ll evaluate your space and provide a detailed quote.

Our  Dust Containment system is 95% dust free. We often hear from customers that they are amazed at how beautiful their floors turned out and that it really is dust free!

We utilize a powerful vacuum which is connected to the equipment through hoses to capture and remove the dust before it gets airborne. Using either our dust free trailer or our new portable equipment you get the same great dust free results.

There will be a slight odor when the floor is first stained. As the stain dries, the odor will dissipate quickly. The water-based polyurethane finish is non-toxic with minimal or no odor.

The majority of our customers remain in home during the entire process. Because of the dust free system, there is no choking dust and our water-based polyurethane finish has no toxic fumes.

You can walk on the floors while the floor is being sanded. Once we begin staining you will need to stay off the floors until the stain is dry, at which point you can walk on the floor in your socks. During the finishing process, again, once the polyurethane finish is dry, you will be able to walk on the floor. After the final coat is dry, the floor is 97% cured. At that point, we move the furniture back and you are free to begin enjoying your new floors. However, it is recommended to wait 2 weeks until the floor is fully cured to put your area rugs back.

We will move furniture to other rooms or we may utilize the garage. If there is just not enough room, we will start in area and complete the job and then move to the next area. There may be an additional charge if this becomes necessary.

Sanding the floors will not eliminate existing gaps between wood planks. Gaps are caused by expansion and contraction of the wood due to changes in moisture. After the initial sanding, we fill all gaps with floor putty which will minimize their appearance. It is possible, over time, as the floor expands and contracts that the filler putty may come loose.

Prior to starting the job, we have stain samples to help guide your decision. However, because of age and the amber of your specific floor, we recommend putting stain down directly on your floors. First, we sand an area and then will mix and match stain right on your floor. It is important for the homeowner to be present at the time of the stain selection. Timing for stain selection will be discussed during the scheduling process.

We utilize specialized sanding equipment that allows us to sand right up to the edge of the floors. In most cases, we do not remove the quarter round or base shoe. It should be noted, that while we use every precaution, you will need to have a painter do some touch up upon completion.

We need to remove the existing carpet runner to sand, stain and finish the staircase. Upon completion of the project, it may be possible to reinstall the same carpet. This will be decided at the time of the estimate.

We love pets and want to make sure they are taken care of during this process. We recommend that pets be contained during the project. Our crews will be bringing equipment and supplies in and out of the house and we don’t want your pet to get out. During the staining and finishing, pets cannot be allowed to walk on the floor, their paws may leave dirt or moisture on the floor that will affect the stain and finish on the floor. You do not need to worry about the fumes. Your pets are perfectly safe in home during the process.

There are a number of options for covering the floors. The least expensive is to cover the floor with Kraft paper which offers minimum protection. We do not recommend using red rosin paper as this can interact with the floor finish. For more durable protection we recommend using Masonite. Note: unless specified, covering of the floor once the work is completed is NOT included in our proposal. This would be a separate billable item shown on the estimate.

We will move appliances when needed (see our terms and conditions). If the appliances are built in, we will sand up to them. For electronics, if they are fairly simple, we will move them. If they are more sophisticated electronics with items like surround sound, you may need to get a professional to disconnect and reconnect them.

Squeaks in wood floors can be caused by several issues. Floor joists may have settled, plywood sub-floors may rub against a nail or the tongue and groove of the wood planks could all cause squeaking. Our crews will evaluate what if anything can be done to reduce the noise. The quick, easy fix is to Try sprinkling talcum powder around the offending boards. The powder will work to reduce friction between the boards and might temporarily quiet the squeak.

The simplest way to fix squeaky stairs from above is to start with talcum powder or powdered graphite. Apply the powder along all joints of the squeaky stair tread, doing your best to work the powder into the seams between the treads and risers.

The customer is responsible for moving all the furniture and appliances out of the work area unless customer requests us to handle it for an agreed price. However, Wc Floors will not be responsible for any damages due to such movements. Moving Furniture includes moving larger furniture only, so please complete the following tasks before our team arrives:

Remove all items from china cabinets. Remove wall plaques and pictures from all areas including rooms adjacent to areas being installed.

Remove bedding and pillows. Remove items from the top of dressers and tables. Remove drawers from dressers. Remove items from closet floors and all low hanging garments.

Pianos & Pool Tables: If you have contracted us to move your piano or pool table, please be advised that we are not responsible for tuning the piano or leveling the pool table. We do not move slate pool tables or grand pianos. Electronics: Our team do not move electronics of any kind. Customer is responsible for disassembly, moving, assembling and connecting equipment after units. Remove low handing draperies.

We use a variety of transition pieces including thresholds, t molds, reducers etc. When necessary, we will make custom transition pieces. This is generally completed by Wc Floors installers.

The finish is one of the most critical parts of the process. The finish is what protects your floor from wear and damage. That is why we use the most expensive, commercial grade finish available on the market today – Bona Traffic Finish. If properly maintained, your new floors should last a lifetime.

Each staircase is made up of stair treads (the part that you walk on), stair risers (the vertical part of the stair), stringers (the side of the stair case) and hand rails with spindles. We finish each part of the staircase except for spindles. This is generally done by a painter. Please note on your estimate specifically which part(s)of the staircase are to be completed. If not listed separately, it is not included in the pricing.

Each project is unique. We will provide you with an estimated timeline, but this may vary due to conditions like dry times between coats of finish etc… We will never rush a project or cut corners to finish a job early. We try to provide realistic estimates, but cannot be responsible if the project runs past the estimated timeline.

We always provide written estimates to eliminate any surprises. The only exception is “unforeseen circumstances” which results from the wood floor being covered. If we do uncover any additional repairs that are needed, we immediately bring this to the owners attention detailing the necessary repairs and associated charges.

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